Refund & Returns Policy
Microsoft Licensing is a complicated subject. We're here to make sure you get it right.
🛡️ 100% Guarantee
Instant replacement or full refund if you are experiencing any issue with the license
1. Overview
Thank you for shopping with RDSCAL.COM! We are committed to providing you with quality products and a satisfying customer experience. This policy outlines our refund and returns process to ensure you feel confident in every purchase.
2. Refund or Replacement Conditions
✅ Activation Issues
If the license doesn't work, simply send us a screenshot of the error. We will first try to troubleshoot the error and replace the license if required.
📦 Incorrect Item Received
If you receive a license different from what you ordered, please notify us immediately. We will replace the license for you instantly.
😕 Dissatisfaction
If you are not satisfied with your purchase, you can request for a refund within 60 days with a valid reason.
🔧 Technical Issues
If you experience a technical issue with the license that our support team is unable to resolve, we will issue a full refund.
3. How to Request a Refund
To initiate a refund or replacement request, please follow these simple steps:
- Email our order support team at [email protected].
- Provide your Order Number.
- Include a detailed explanation of your reason for the refund or replacement request (and a screenshot if applicable).
4. Refund Processing
Once we process your refund, we will send you an email notification confirming the action. Your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund, please email us at [email protected] and provide your order number.