90-day money-back guarantee
If your license hasn’t arrived, won’t activate or doesn’t match your order, we’ll help put it right. If we can’t resolve it, you’ll get a full refund. Ordered the wrong CAL type or Windows Server version? We’ll help you convert your order as explained below.
Last updated: 28 September 20261. Your protection at a glance
Every order is protected for 90 days from the date of purchase. If your license hasn’t arrived, won’t activate or doesn’t match what you ordered, contact us. We’ll help put it right, and if we can’t, you’ll receive a full refund.
If you ordered the wrong CAL type or Windows Server version, we’ll help convert your order. CAL-type conversion is free. For a higher-priced version, you only pay the difference, with your agreement.
You don’t need to know exactly what went wrong before asking for help. Tell us what happened and we’ll guide you through the next step.
| What happened | How we help |
|---|---|
| Your license hasn’t arrived | We’ll re-send it or help you access it. If we can’t complete delivery, you’ll get a full refund. |
| Your license won’t activate or work | Our team will help get it working. If we can’t resolve the problem, you’ll get a full refund. |
| We supplied the wrong product, quantity, version or type | We’ll correct the order at no cost. If we can’t put it right, you’ll get a full refund. |
| You ordered the wrong CAL type | Convert between User and Device CALs for free, through your account or with our help. |
| You ordered the wrong Windows Server version | We’ll help arrange the correct version. Any extra cost is limited to the price difference and agreed with you first. |
| You accidentally placed a duplicate order | Contact us and we’ll refund the duplicate order. |
| You changed your mind or no longer need the license | These reasons are not covered by our money-back guarantee. |
2. License not received
Your license document, invoice, setup guide and installation video are emailed within 15 minutes of checkout. A copy is also saved to your account.
If you can’t find the email, check your spam folder or account, or simply contact us and we’ll help you find it. If you entered the wrong email address, we’ll help correct it and re-send your order.
If we can’t complete delivery, you’ll receive a full refund.
3. License not working
If your license won’t activate, shows a licensing error or isn’t working in your environment, get in touch. Our technical team will help with installation, activation and setup, including remote assistance if needed and with your permission.
If the issue is that you ordered a different CAL type or Windows Server version from the one you need, we’ll help with conversion under section 4 or section 5.
Start by telling us what is happening. If we need an error message, screenshot or details about your server, we’ll guide you.
If we can’t get your license working, you’ll receive a full refund.
4. Ordered the wrong CAL type?
Ordered User CALs but need Device CALs, or the other way around? Converting between the two is free.
You can make the change through your account or contact us and we’ll help you with it. If you’re unsure which type is right for your setup, our team will guide you.
5. Ordered the wrong Windows Server version?
Let us know which Windows Server version you need and we’ll help convert your order to the correct version.
If the version you need costs more, you’ll only pay the price difference, with your agreement before we make the change. If it costs the same or less, there is nothing extra to pay.
6. Entered the wrong email or company details?
A mistake at checkout doesn’t mean you’re on your own. Contact us with the correct details and we’ll help put things right.
For an incorrect email address, we’ll help verify your order, update the address and re-send delivery. For licensee or company details, we’ll check what can be corrected and guide you through it.
If a correction isn’t possible, we’ll help arrange a suitable solution or give you a full refund.
7. Refunds and your protection
Contact us within 90 days of purchase if something goes wrong. If you report a problem within that period, you remain covered while we work on it.
Refunds are issued in full to your original payment method within 24 hours. Your bank or card provider may take a few business days to show the payment. Once a refund is issued, the related license is cancelled.
Our guarantee does not cover a change of mind or a license you no longer need.
8. Get help or request a refund
Email [email protected] with your order number or the email used at checkout, and briefly tell us what happened. We’ll take it from there.
Whether you need help with your license, a conversion or an order correction, our team is here to help.
Unsure which license to choose? You can also contact us before ordering—we’re happy to help you choose the right option.