Clear refund support with 60-Day Moneyback Protection
Buy with confidence. If your RDS CAL order is not delivered, cannot be accessed, is supplied incorrectly, or has a licensing issue that our support team cannot fix, we will make it right through re-delivery, correction, replacement, technical support, or a full refund. If we cannot resolve an issue related to delivery, access, the supplied RDS CAL license, or RDS CAL licensing, your full moneyback refund is processed within 24 hours. If you choose the wrong CAL type or Windows Server version, your order value is still protected because you can correct it from your Order Summary within 60 days.
Last updated: 11 July 20261. Policy overview
We want buyers to feel safe ordering RDS CALs from RDS CAL Store. This policy explains how we protect your order, how we help when something goes wrong, and when we issue a full refund under our 60-Day Moneyback Protection.
Our first goal is to make your order right. We re-send delivery details, restore account access, correct supplied information, help with installation, replace incorrect details, guide you through a self-service correction, or issue a full refund of the order when an issue cannot be fixed.
If you selected the wrong CAL type or wrong Windows Server version, your money is not lost. You can correct the order from your Order Summary within 60 days, with any price difference shown during the correction process.
This policy does not limit your rights under applicable consumer protection laws.
2. Delivery and account access
RDS CAL Store provides fast digital delivery after successful checkout. License details, order details, and setup guidance are delivered by email within 15 minutes after successful checkout to the address entered during checkout.
An account is created after purchase when required so you can access your license details later from your Order Summary or customer dashboard, where available.
If you do not receive the email
If the delivery email is not received, please check your customer account dashboard, Order Summary, inbox, spam folder, junk folder, and email security filters. If access is still unavailable, contact us with the order number and checkout email address. We will verify the order and restore access or re-send the delivery email.
If access cannot be restored
If we cannot complete delivery or restore access to your purchased license details, we process your full moneyback refund within 24 hours under our 60-Day Moneyback Protection.
3. 60-Day Moneyback Protection
Your order is protected for 60 days from the date of purchase. This protection gives buyers confidence that their money is safe when purchasing RDS CALs online.
If your license is not delivered, cannot be accessed, was supplied incorrectly by us, is incomplete, is unusable for the product purchased, or you run into a RDS licensing issue that our support team cannot fix, we will make it right through correction, replacement, re-delivery, technical support, or a full refund.
The promise is simple: if there is a delivery, access, supplied-license, or unresolved RDS licensing issue, we will not leave you stuck. If we cannot resolve the issue, your full moneyback refund is processed within 24 hours.
Basic information needed to help you
For delivery, order-detail, or technical installation issues, we ask for basic information such as your order number, checkout email, Windows Server version, CAL type, error message, screenshot, or deployment details. This helps us fix the issue faster and confirm the right solution.
4. What we will make right
Your purchase is protected for 60 days when the issue is related to delivery, access, incorrect or incomplete license details supplied by us, or an RDS licensing problem that cannot be fixed by our support team.
- license details are not received or cannot be accessed from your customer account Order Summary;
- license details supplied by us are incomplete, incorrect, or do not match the product purchased;
- the wrong product, quantity, Windows Server version, or CAL type was supplied due to our processing error;
- a duplicate order was placed by mistake and reported promptly before the license is used;
- you need help installing, applying, or understanding the purchased RDS CALs;
- a RDS CAL licensing issue cannot be fixed after support from our technical team; or
- another issue is covered by applicable consumer protection law.
In these cases, we use the most practical buyer-friendly solution first: re-delivery, account access help, correction, replacement, self-service correction where applicable, technical support, or a full refund when the problem cannot be fixed.
| Situation | What we do first | How your money is protected |
|---|---|---|
| License details not received by email | Help check Order Summary access, verify the order, and re-send delivery details | If delivery or access cannot be completed, we process your full moneyback refund within 24 hours |
| Order Summary or account access issue | Check account access and restore access to the license details | If access cannot be restored, we process your full moneyback refund within 24 hours |
| Licensing or installation issue | Provide setup guidance, troubleshooting, correction, or replacement | If the RDS licensing issue cannot be fixed, we process your full moneyback refund within 24 hours |
| Wrong CAL type or wrong Windows Server version purchased | Use the self-service correction option from your Order Summary | Your order value is protected because you can convert the CAL type or change the server version, with any price difference shown during the correction process |
5. After a license is used
60-Day Moneyback Protection protects order problems. The only limit is simple, and it is based on the outcome, not on the action you took: moneyback does not apply where a license has been successfully delivered and has worked as purchased — meaning it activated, applied, and functioned in your environment — and the buyer then asks for the money back after that successful use.
Trying the license is always safe. A license that fails to activate, returns a licensing error, or does not match the product purchased has not been "used" for the purposes of this policy, even if you attempted to activate it. That is a covered problem, and we will fix it or issue a full refund.
If you have a delivery, access, supplied-license, installation, or RDS licensing issue, contact us. We will help you first, and if we cannot fix the problem, we give you a full refund.
This keeps the policy fair for genuine buyers while protecting the store from misuse after a license has already been used successfully.
6. Wrong CAL type or server version? Correct it yourself within 60 days
If you purchase the wrong Windows Server version or need to switch between User and Device CALs, your order value is protected through the self-service correction option in your account Order Summary.
This option is designed for common buyer mistakes. Instead of losing your money or placing a new order, you can correct the license yourself within 60 days of purchase.
From your Order Summary, choose the correct CAL type or Windows Server version and pay any price difference shown during the correction process. Once the correction is completed, the original license is retired so only the corrected license remains valid for use.
Self-service correction examples
- converting from User CALs to Device CALs;
- converting from Device CALs to User CALs;
- changing to a different Windows Server RDS CAL version from the Order Summary; or
- correcting a product selection before the license is used.
Wrong CAL type and wrong Windows Server version purchases are handled through this correction process because the order can be changed and your original order value can be applied to the corrected license.
7. Wrong email, licensee details or order information
Please enter checkout, billing, business, customer, and licensee details carefully because these details are used for order records, license registration, support, and license document preparation.
If you entered the wrong email address
Contact us as soon as possible with proof of purchase and the correct email address. Where practical, we will update the order email and re-send the license delivery email or account access information.
If licensee details are incorrect
Contact us promptly if you need a correction. We will help where practical. Some details cannot be changed after license documents are prepared, the license is delivered, a self-service correction is completed, or other order processing is completed.
8. How to get help
To request help, contact us at [email protected]. We recommend contacting us before opening a payment dispute because we can usually resolve delivery, access, correction, or licensing issues faster when we can check the order directly.
Please include
- your order number;
- the email address used at checkout;
- the product purchased;
- the Windows Server version;
- whether you purchased User CALs or Device CALs;
- a short description of the issue;
- screenshots or error messages, where relevant; and
- the correction or outcome you are requesting.
For technical installation issues, please give our technical team a fair opportunity to help with installation or licensing configuration. If we cannot fix the licensing issue, we process your full moneyback refund within 24 hours under 60-Day Moneyback Protection.
9. Refund processing
If we cannot resolve a delivery, access, supplied-license, or RDS CAL licensing issue through re-delivery, correction, replacement, technical support, or self-service correction where applicable, we process a full refund of your order within 24 hours. Refunds are sent back to the original payment method where possible. Payment providers and banks can take additional time to display the refund in your account after it has been processed.
A covered issue is refunded in full. When a refund is issued, the related license details are cancelled, retired, or marked as no longer valid for use, where applicable.
Chargebacks and payment disputes
If there is a problem with your order, please contact us before opening a payment dispute. We can usually resolve delivery, account access, self-service correction, or technical support issues faster when you contact us directly with your order number.
10. Contact us
If you have questions about this Refund Policy, a delivery issue, a self-service correction, or a refund request, contact us by email.
Email: [email protected]
