Terms for using RDS CAL Store
The plain-language rules for buying RDS CALs from us: what you get, how delivery works, what happens if something goes wrong, and what we ask of you. Reading time is about four minutes.
Last updated: 1 September 20261. Who we are and what you agree to
RDS CAL Store is a trading name of Sysvista Solutions, a company registered in England and Wales with its registered office at 399 High St, London E15 4QZ, United Kingdom. “We” and “us” mean Sysvista Solutions; “you” means the person or organisation using the website or placing an order.
By placing an order or creating an account you agree to these Terms, our Refund Policy and our Privacy Policy. If you are ordering for a client or employer, you confirm you are allowed to do so and to give us their licensee details.
2. What you are buying
We sell Microsoft Remote Desktop Services Client Access Licenses (RDS CALs) for Windows Server 2025, 2022, 2019 and 2016, as User CALs or Device CALs, in packs of 1, 5, 10, 20 and 50.
What a CAL is and isn’t
An RDS CAL licenses a user or a device to connect to Remote Desktop Services. It does not include a Windows Server licence, hosting, hardware or server configuration. If you order the wrong CAL type you can switch it free (section 6).
Downgrade rights
Newer CALs cover older servers: Windows Server 2025 CALs can license 2025, 2022, 2019 and 2016 RDS hosts. Older CALs cannot license newer servers.
Microsoft terms
Your use of the licence is also subject to Microsoft’s product terms. Microsoft, Windows Server and Remote Desktop Services are trademarks of Microsoft Corporation. We are an independent licence supplier, not Microsoft.
3. Ordering and payment
The price shown at checkout is the full price you pay us. Any tax that applies is included and shown before you confirm the order. Your bank or card provider may apply currency conversion or other fees, which we do not control.
Payments are processed by PayPal, including card payments made through PayPal checkout. We never see or store your card details.
We may hold or decline an order for payment verification or where a clear pricing error has occurred. If that happens we will contact you, and any payment taken for a cancelled order is refunded in full.
4. Delivery and your account
Your licence document, invoice, setup guide and installation video link are emailed within 15 minutes of checkout to the address you entered. A copy is saved to your account, which is created automatically if you don’t already have one.
Please enter your email and licensee details carefully. If an expected email hasn’t arrived, check spam and junk folders and your account, then contact us and we will re-send it.
5. Installation support
Help installing and activating your CALs in RD Licensing Manager is included with every order at no extra cost, including remote assistance where needed. Reply to your delivery email or write to [email protected].
Support covers the licence you bought from us. Wider work such as server builds, Active Directory or RDS farm design, networking, security policy or third-party software is outside its scope unless we agree it separately in writing.
6. Guarantee, corrections and refunds
Every order is protected for 60 days. If the licence isn’t delivered, won’t activate, was supplied incorrectly by us, or our team can’t get it working in your environment, we fix it or refund you in full. Trying the licence is always safe: one that fails to activate is covered even after an installation attempt. Full details are in the Refund Policy.
| Situation | What we do |
|---|---|
| Wrong CAL type ordered | Switch User ↔ Device yourself from your account, once per order, free. Both types cost the same. |
| Wrong Windows Server version ordered | We convert the order to the correct version. You pay only the price difference, if any. Wrong-version orders are converted, not refunded. |
| Not delivered, won’t activate, or wrong details from us | Re-delivered, corrected or fixed with you. If we can’t, full refund. |
| Working licence you no longer need | Not refundable. |
Refunds go back to the original payment method in full. Once refunded, the related licence is cancelled.
7. What we ask of you
- Check the Windows Server version and CAL type you need before ordering. The calculator and our support team can help if you are unsure.
- Give accurate billing, contact and licensee details, and keep access to the email address you used.
- Keep your licence details and account login secure, and use the licence in line with Microsoft’s terms.
- Don’t resell, share or publish licence details except where Microsoft’s terms and the law allow.
8. Using the website
Please use the website as intended: no attempts to bypass checkout or security, no false information, no scraping, and no misuse of support channels. You are responsible for activity through your account; tell us promptly if you think it has been accessed without permission.
Site content, guides and branding belong to us or our licensors and may not be reused commercially without permission.
Chat assistant
The website chat is automated. Its answers are general guidance, may be wrong, and don’t change these Terms or the Refund Policy. For anything order-specific, email us so a person can confirm it in writing. Don’t enter passwords, card details or licence keys in the chat.
Third-party services
We use third parties such as PayPal, email and video platforms. We aren’t responsible for services we don’t control.
9. Legal terms
Your statutory rights
Nothing in these Terms limits rights that the law says can’t be limited, including consumer rights where they apply.
What we’re responsible for
We are responsible for the licence we supply. We aren’t responsible for problems in your own infrastructure, unsupported server setups, cloud provider or network issues, or Microsoft environment misconfiguration that the licence didn’t cause. To the extent the law allows, our total liability for an order is the amount you paid for it, and we aren’t liable for indirect losses such as lost profit, business interruption or data loss.
Events outside our control
We aren’t responsible for delays caused by things outside our reasonable control, such as payment provider or hosting outages.
Governing law and changes
These Terms are governed by the law of England and Wales, except where mandatory consumer law in your country says otherwise. We may update these Terms; the version in force when you ordered applies to that order unless a change is required by law or is clearly in your favour.
10. Contact
Sysvista Solutions, trading as RDS CAL Store
399 High St, London E15 4QZ, United Kingdom
1971 E Beltline Ave NE STE 203, Grand Rapids, MI 49525, United States
Email: [email protected]