1. Policy overview

RDS CAL Store sells digitally delivered Microsoft Remote Desktop Services Client Access Licenses. Because license details and related order information are delivered within 15 minutes after successful checkout, refunds and exchanges are handled under this Refund Policy, our 60-Day Purchase Protection terms, applicable law, and the specific facts of each order.

Your purchase includes license installation support from our technical team. If a licensing configuration issue cannot be resolved successfully after reasonable support steps, eligible orders are protected by our 60-Day Purchase Protection refund guarantee.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Fast digital delivery after checkout

RDS CAL Store provides fast digital delivery after successful checkout. License details, order details, and setup guidance are delivered by email within 15 minutes after successful checkout to the address entered during checkout.

An account may be created automatically after purchase so you can access and download your license details later from your Order Summary or customer dashboard, where available.

If you do not receive the email

If the delivery email is not received, buyers should first check the customer account dashboard, Order Summary, spam folder, junk folder, and any email security filters. If access is still unavailable, contact us with the order number and checkout email address so we can verify the order and assist with access.

When digital delivery is considered complete

Digital delivery is normally considered complete when the license details and related order information are made available in the customer account Order Summary and/or sent to the checkout email address. If there is a genuine access issue, contact us promptly so we can help restore access or re-send the delivery email where appropriate.

3. 60-Day Purchase Protection

Eligible orders are covered by our 60-Day Purchase Protection period from the date of purchase. This protection is designed to give buyers confidence when purchasing RDS CALs online and to support qualifying delivery or technical installation concerns.

Every order includes technical installation support. If a licensing configuration issue cannot be resolved successfully after reasonable troubleshooting with our technical team, eligible orders may qualify for a refund under the 60-Day Purchase Protection refund guarantee.

Reasonable support steps

To review a technical issue, we may ask for reasonable information such as your Windows Server version, CAL type, order number, error message, screenshot, deployment details, or confirmation that the license has not been successfully installed, activated, or used in production.

4. What may qualify for refund review

The following situations may qualify for refund review under this policy, depending on the facts of the order:

• the license details are not accessible from the customer account Order Summary or delivery email, and we are unable to restore access after support review;
• a licensing configuration issue related to the purchased RDS CALs cannot be resolved successfully after reasonable support steps;
• the supplied license details cannot be used as intended for the eligible supported Windows Server RDS version after technical review;
• an order issue was caused by our processing error and cannot be corrected through re-delivery, replacement, exchange, or support; or
• another issue is covered by applicable consumer protection law.

5. What may not qualify for a refund

Because RDS CALs are digitally delivered license products, refund eligibility may be limited once license details have been delivered, downloaded, installed, activated, exchanged, blacklisted, or used.

Unless required by applicable law, refunds may not be available in the following situations:

• the buyer ordered the wrong product but does not use the eligible exchange option;
• the license has already been successfully installed, activated, or used in production;
• the issue is caused by unsupported infrastructure, incorrect server setup, network restrictions, third-party software, cloud platform configuration, or customer-side administration unrelated to the supplied license;
• the buyer refuses reasonable troubleshooting steps or does not provide the information needed to review the issue;
• the product is no longer needed after successful digital delivery;
• the order was placed with incorrect business, customer, licensee, billing, or email details and cannot reasonably be corrected after delivery or processing;
• the license has been exchanged and the original license has been blacklisted; or
• the request is made outside the applicable policy period.

6. 60-day exchange option

If you purchase the wrong server version or need to switch between User and Device CALs, you can exchange eligible unactivated licenses from your account dashboard within 60 days of purchase.

Go to your order summary, choose the correct product, and pay any applicable price difference. Once the exchange is completed, the original license key is permanently blacklisted to prevent unauthorized use.

Exchange examples

• changing from User CALs to Device CALs;
• changing from Device CALs to User CALs;
• changing to a different Windows Server RDS CAL version; or
• correcting an eligible product selection before the license is activated or used.

Exchanges are not the same as refunds. If the new product costs more, the price difference must be paid before the exchange is completed.

7. Wrong email, licensee details or order information

Buyers are responsible for entering accurate checkout, billing, business, customer, and licensee details. These details may be used for order records, license registration, support, and license document preparation.

If you entered the wrong email address

Contact us as soon as possible with proof of purchase and the correct email address. Where practical, we may help update the order email and re-send the license delivery email or account access information.

If licensee details are incorrect

Contact us promptly if you need a correction. We will review whether the details can be corrected. We cannot guarantee changes once license documents have been prepared, the license has been delivered, an exchange has been completed, or other order processing has taken place.

8. How to request support, exchange or refund review

To request help, contact us at [email protected] and include the details relevant to your request.

Please include

• your order number;
• the email address used at checkout;
• the product purchased;
• the Windows Server version;
• whether you purchased User CALs or Device CALs;
• a short description of the issue;
• screenshots or error messages, where relevant; and
• the correction or outcome you are requesting.

For technical installation issues, please allow our technical team a reasonable opportunity to review the issue and provide installation or licensing configuration support before a refund decision is made.

9. Refund processing

If a refund is approved, it is usually processed back to the original payment method where possible. Payment providers and banks may take additional time to display the refund in your account after it has been processed.

Refunds may be full or partial depending on the circumstances, applicable law, order status, license delivery status, license use, and whether a correction, re-delivery, replacement, or exchange is available.

Approval of a refund may require the related license details to be cancelled, blacklisted, or otherwise marked as no longer valid for use, where applicable.

Chargebacks and payment disputes

If there is a problem with your order, please contact us before opening a payment dispute. We can usually review delivery, account access, exchange eligibility, or technical support issues faster when you contact us directly with your order number.

10. Contact us

If you have questions about this Refund Policy, a delivery issue, an exchange, or a refund review,

Email us: [email protected]