Refund Policy

Refund & Returns Policy

Microsoft Licensing is a complicated subject. We're here to make sure you get it right.

🛡️ 100% Satisfaction Guarantee

Genuine Microsoft Licenses = Guaranteed Seamless Activation

1. Overview

Thank you for shopping with RDS CAL Store! We are committed to providing you with quality products and a satisfying customer experience. This policy outlines our commitment to your satisfaction.

2. Troubleshooting Checklist before Requesting Refund

🔧 Technical Issues & Activation Issues

If you experience a technical issue or activation issue, send us a screenshot of the error. We will immediately troubleshoot the error for you.

📦 License Not Received

If you missed the download link on the order success page, you can securely download your license at any time by visiting My Account → Orders → View Order.

3. 60-Day One-Time Product Exchange & Conversion (User ↔ Device CALs)

As an official Authorised Reseller, we understand that server deployment plans can change. We provide secure, hassle-free licensing adjustments on all unactivated and unused orders within 60 days of purchase:

  • One-Time Conversion (User ↔ Device CALs)
    It is easy to accidentally purchase the wrong RDS license type. We offer a simple, one-time conversion between User CALs and Device CALs. Because we provide official digital entitlements, you do not have to buy a brand new key if your setup plans change before installation. You can quickly handle this swap yourself by visiting My Account → Orders → View Order, ensuring your server stays 100% compliant.
  • One-Time Product Exchange
    Did you accidentally select the wrong Windows Server version or realize you need a different quantity? We provide a seamless, one-time product exchange so you get the exact right fit for your system. You will only pay the price difference if the new product has a higher value. Simply visit My Account → Orders → View Order to process the exchange.

4. 60-Day Purchase Protection

Your purchase includes license installation support from our technical team. If a licensing configuration issue cannot be resolved successfully, you are protected by our 60-Day Purchase Protection full refund guarantee.

5. How to Request a Refund

To initiate a refund or replacement request, please follow these simple steps:

  1. Email our order support team at [email protected].
  2. Provide your Order Number.
  3. Include a detailed explanation of your reason for the refund or replacement request (and a screenshot if applicable).

6. Refund Processing

Once we process your refund, we will send you an email notification confirming the action.

    • Timeline: Refunds are typically processed within 3–5 business days.
    • Method: A credit will automatically be applied to your original method of payment (PayPal, or Credit Card).

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and you still have not received your refund, please email us at [email protected] and provide your order number.