How RDS CAL Store handles personal information

1. Who we are

RDS CAL Store operates the website rdscal.com and sells Microsoft Remote Desktop Services Client Access Licenses for supported Windows Server deployments.

Email: [email protected]

For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to RDS CAL Store. “You” refers to website visitors, customers, account holders, business contacts, and people who contact us for support or pre-sales assistance.

2. Information we collect

We collect only the information needed to operate our website, process orders, deliver license details, provide customer support, and protect our services.

Information you provide directly

• Identity and contact details: name, email address, phone number, billing details, business name, and customer or licensee details.
• Order information: products purchased, order number, invoice details, license type, Windows Server version, quantity, order notes, and support requests.
• Account information: login details, account email, saved order history, downloadable license documents, and customer dashboard activity.
• Support and contact messages: information you send through contact forms, email, chat, or support requests.
• Licensee or client details: if you purchase for a client, MSP customer, or third-party organization, you may provide their business or licensee information for order and license records.

Information collected automatically

• Technical data: IP address, browser type, device type, operating system, referring URL, pages visited, and approximate location based on technical signals.
• Security data: information used to protect forms, block spam, prevent fraud, and keep the website secure.
• Cookie and analytics data: information collected through cookies or similar technologies, where enabled.

3. How we use your information

We use personal information for the purposes below. Depending on where you are located, our lawful bases may include performance of a contract, legal obligations, legitimate interests, consent, and steps taken before entering into a contract.

We do not sell your personal information.

4. Orders, payments and licensee details

When you place an order, we use your details to confirm the purchase, create order records, deliver license information, prepare license-related documents, and provide post-purchase support.

Payment processing

Payments are processed through third-party payment providers. We do not intentionally collect or store full payment card numbers on our website. Payment providers may process payment details, transaction IDs, fraud checks, and payment confirmation data under their own terms and privacy notices.

Licensee and client details

If you purchase for a company, client, MSP customer, or third-party organization, please provide accurate business, customer, or licensee details at checkout. These details may be used for order records, license document preparation, support, and future order verification.

5. Cookies, security tools and contact forms

Cookies and similar technologies

Our website may use cookies and similar technologies to keep the shopping cart working, maintain account sessions, remember preferences, protect the website, measure performance, and improve the customer experience. Some cookies are necessary for the website and checkout to work properly. Other cookies, such as analytics or marketing cookies, may depend on your preferences and the tools enabled on the website.

Security and spam protection

We may use security services such as firewalls, bot protection, form verification tools, and content delivery networks to protect the website. These tools may process technical information such as IP address, browser data, device signals, challenge tokens, and security logs.

Contact forms

If you submit a contact form, we use the information provided to respond to your request. Form submissions may be routed through email, spam-protection, form-handling, or security services used by the website.

6. Who we share information with

We share personal information only where needed to operate the website, process purchases, provide support, meet legal obligations, or protect our business.

• Payment providers to process payments, refunds, transaction checks, and fraud prevention.
• Website, hosting, security, and CDN providers to operate and protect the website.
• Email and communication providers to send order confirmations, license delivery emails, account messages, and support replies.
• Accounting, tax, legal, and professional advisers where needed for business records and compliance.
• Delivery, document, or license management tools used to prepare and provide order or license information.
• Authorities or regulators where required by law or to protect legal rights.

Some service providers may process data outside the United Kingdom or your country of residence. Where required, we use appropriate safeguards or rely on lawful transfer mechanisms available under applicable data protection law.

7. How long we keep information and how we protect it

Retention

We keep personal information only for as long as needed for the purpose it was collected, including order fulfilment, customer support, account access, tax and accounting records, legal compliance, fraud prevention, and dispute resolution.

Order, billing, invoice, and license-related records may be kept for the period required by business, tax, accounting, and legal obligations. Support messages and contact form submissions are kept for as long as reasonably needed to respond to the request and maintain useful business records.

Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No website or online transmission is completely secure, but we work to keep customer information protected and limit access to those who need it for business purposes.

8. Your privacy rights

Depending on where you are located, you may have rights over your personal information. These may include the right to:

• request access to your personal information;
• ask us to correct inaccurate or incomplete information;
• request deletion of your information in certain circumstances;
• ask us to restrict or object to certain processing;
• request a copy of information you provided in a portable format, where applicable;
• withdraw consent where we rely on consent; and
• complain to a data protection authority.

To make a privacy request, email us at [email protected]. We may need to verify your identity before processing the request.

9. Marketing, children and updates

Marketing communications

If you choose to receive marketing emails, you can unsubscribe using the link in the email or contact us at [email protected]. We may still send service messages related to orders, accounts, license delivery, or support.

Children

Our website and products are intended for business and adult customers. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal obligations, or business operations. The updated version will be posted on this page with a new “Last updated” date.

10. Contact and complaints

If you have questions about this Privacy Policy or how we handle personal information, contact us by email.

Email: [email protected]