Terms for using RDS CAL Store
These Terms of Service explain the rules that apply when you use our website, place an order, create an account, contact support, or purchase Microsoft Remote Desktop Services Client Access Licenses from RDS CAL Store.
Last updated: 01 May 20261. Agreement to these Terms
By accessing our website, creating an account, contacting us, or placing an order, you agree to these Terms of Service, our Privacy Policy, and any additional policies or notices shown during checkout.
If you are placing an order on behalf of a company, client, organization, or MSP customer, you confirm that you have authority to place the order and provide the relevant business, customer, or licensee details.
If you do not agree to these Terms, you should not use the website or place an order.
2. Who we are
RDS CAL Store operates the website rdscal.com and supplies Microsoft Remote Desktop Services Client Access Licenses for supported Windows Server deployments.
Email: [email protected]
References to “we”, “us”, and “our” mean RDS CAL Store. References to “you” mean the person, company, organization, MSP, consultant, or customer using the website or placing an order.
3. Products, license use and Microsoft terms
RDS CAL Store sells Microsoft Remote Desktop Services Client Access Licenses for Windows Server Remote Desktop Services deployments. Products may be offered by server version, CAL type, and pack size.
RDS CALs are access licenses
RDS CALs license user or device access to Remote Desktop Services. They do not include a Windows Server operating system license, server installation, hosting, hardware, remote desktop server configuration, or any other software not expressly listed on the product page.
User CALs and Device CALs
You are responsible for selecting the correct CAL type for your deployment. User CALs are generally used when licensing named users. Device CALs are generally used when licensing specific computers, terminals, shared workstations, or fixed devices.
Version and downgrade rights
Higher-version RDS CALs may include downgrade rights for earlier supported Windows Server RDS deployments. For example, Windows Server 2025 RDS CALs can be used with Windows Server 2025, 2022, 2019, and 2016 RDS environments. Older RDS CALs cannot be used with newer Windows Server versions.
Microsoft license terms
Your use of Microsoft products, software, and licenses may also be subject to applicable Microsoft license terms, product terms, and technical requirements. Microsoft, Windows Server, and Remote Desktop Services are trademarks or registered trademarks of Microsoft Corporation. RDS CAL Store is an independent license supplier and is not Microsoft.
4. Orders, pricing and payments
By placing an order, you confirm that the information you provide is accurate, complete, and authorized. We may request additional information if needed to process, verify, support, or protect an order.
Order acceptance
Submitting an order does not guarantee acceptance. We may decline, cancel, or hold an order for review where there are payment issues, suspected fraud, incorrect information, product availability issues, pricing errors, compliance concerns, or other reasonable business reasons.
Pricing and availability
Prices, product availability, pack sizes, and product descriptions may change from time to time. We try to keep information accurate, but errors may occur. If a material pricing or product error affects your order, we may contact you to correct the issue, cancel the order, or offer an alternative.
Taxes and charges
You are responsible for any applicable taxes, duties, bank fees, currency conversion fees, payment provider fees, or other charges that may apply to your order, unless they are expressly included at checkout.
Payment processing
Payments are processed by third-party payment providers. We do not intentionally store full card numbers on our website. Payment confirmation, transaction IDs, fraud checks, and payment status may be processed by the relevant payment provider.
5. Fast digital delivery, license details and customer accounts
Products are delivered digitally. After successful checkout and order processing, your license details, order information, and setup guidance are delivered by email within 15 minutes after successful checkout. A copy may also be available in your account dashboard under Order Summary.
Email delivery
Order, account, license, and support emails are sent to the email address provided during checkout. You are responsible for providing the correct email address and checking spam, junk, or security filters if an expected email is not received.
Customer account
An account may be created automatically after purchase so you can access and download your license details later, view order details, and manage eligible CAL changes from your Order Summary or customer dashboard. Login details or account access instructions may be sent by email.
Licensee details
Please enter accurate business, customer, or licensee details at checkout. These details may be used for order records, license document preparation, support, and future order verification.
6. Installation support and 60-Day Purchase Protection
Your purchase includes license installation support from our technical team. Support is intended to help with practical license installation or licensing configuration questions related to the RDS CALs purchased from us.
60-Day Purchase Protection refund guarantee
If a licensing configuration issue cannot be resolved successfully after reasonable support steps, eligible orders are protected by our 60-Day Purchase Protection refund guarantee.
To help us resolve an issue, we may ask for reasonable information such as the Windows Server version, CAL type, error message, screenshot, deployment details, order number, or confirmation that the license has not been successfully used in production.
What the protection is designed for
The protection is designed for qualifying delivery, license installation, or licensing configuration issues connected to an eligible order purchased from RDS CAL Store. It is not intended to replace correct product selection, customer-side server administration, unsupported infrastructure remediation, or broader Microsoft environment consulting.
Support limitations
Unless expressly agreed in writing, installation support does not include server build-out, Active Directory design, full RDS farm architecture, network troubleshooting, security hardening, third-party software setup, cloud platform administration, or on-site support.
7. Exchanges, refunds and order corrections
60-Day Exchange Option
If you purchase the wrong server version or need to switch between User and Device CALs, you can exchange eligible unactivated licenses from your account dashboard within 60 days of purchase. Go to your order summary, choose the correct product, and pay any applicable price difference.
Once an exchange is completed, the original license key is permanently blacklisted to prevent unauthorized use.
Refund requests
Refund requests are reviewed under our 60-Day Purchase Protection terms, applicable consumer rights, and the specific facts of the order. Because RDS CALs are digitally delivered license products, refund eligibility may depend on factors such as delivery status, whether the license has been used or activated, the nature of the issue, and whether support has had a reasonable opportunity to help resolve the matter.
Incorrect information
If incorrect checkout, email, business, licensee, or order information is provided, contact us as soon as possible. We will try to assist where practical, but we cannot guarantee changes once delivery, license document preparation, exchange, blacklisting, or order processing has already occurred.
| Situation | Typical option | Important note |
|---|---|---|
| Wrong CAL type or server version purchased | Eligible 60-day exchange | Applies to eligible unactivated licenses; price difference may apply. |
| Delivery or license detail access issue | Support review and resolution | Check account dashboard, Order Summary, order emails, and spam/junk folders first. |
| Licensing configuration issue | Technical installation support | If unresolved after reasonable support steps, eligible orders may be covered by 60-Day Purchase Protection. |
| Activated or used license | Reviewed case by case | Refund or exchange eligibility may be limited once a license is activated or used. |
8. Customer responsibilities
You are responsible for ensuring that the product you purchase matches your deployment, licensing needs, server version, CAL type, quantity, and technical environment.
- Confirm whether you need User CALs or Device CALs before ordering.
- Confirm the Windows Server RDS version you need to license.
- Provide accurate billing, contact, order, business, and licensee details.
- Maintain access to the email address used for checkout.
- Keep license details, order records, and account details secure.
- Use the licenses only in accordance with applicable Microsoft license terms and supported Windows Server RDS requirements.
- Do not resell, share, copy, publish, misuse, or transfer license details except where permitted by applicable license terms and law.
Special procurement or centralized licensing workflows
Standard RD Licensing Manager deployments can purchase directly through the website. If your organization requires VLSC workflows, centralized licensing portals, audit review, or special procurement handling, contact us before purchasing so we can confirm the right license format for your setup.
9. Website use, accounts and acceptable behaviour
You agree not to misuse the website, interfere with checkout or account systems, attempt unauthorized access, submit false information, abuse support channels, scrape content, bypass security controls, or use the website for unlawful or fraudulent purposes.
Account security
You are responsible for keeping your account login details secure and for activity that occurs through your account. Contact us promptly if you believe your account or order information has been accessed without permission.
Website content and intellectual property
Website content, text, layout, images, design elements, guides, and branding are owned by RDS CAL Store or its licensors unless otherwise stated. You may not copy, reproduce, or reuse website content for commercial purposes without written permission.
Third-party services and links
Our website may use or link to third-party services such as payment providers, security tools, email providers, video platforms, analytics tools, or support systems. We are not responsible for third-party websites or services that we do not control.
10. Liability, disclaimers and legal terms
No exclusion of non-excludable rights
Nothing in these Terms excludes or limits any rights, remedies, warranties, or liabilities that cannot be excluded or limited under applicable law, including statutory consumer rights where they apply.
Business use and technical environments
RDS CALs are technical licensing products used in Windows Server Remote Desktop Services environments. We are not responsible for customer-side infrastructure issues, unsupported server environments, incorrect CAL type selection, third-party software issues, cloud provider issues, network issues, security policy restrictions, or Microsoft environment misconfiguration that is not caused by the license supplied by us.
Limitation of liability
To the maximum extent permitted by law, our total liability for any order is limited to the amount paid for the affected product in that order. We are not liable for indirect losses, loss of profit, loss of revenue, business interruption, loss of data, loss of goodwill, or consequential losses, except where the law does not allow such limitation.
Force majeure
We are not responsible for delays or failure to perform caused by events outside our reasonable control, including payment provider outages, hosting failures, cyberattacks, internet outages, supplier delays, legal restrictions, natural events, or other disruptions beyond our control.
Governing law
These Terms are governed by the laws of England and Wales, except where mandatory consumer laws in your country or region provide otherwise. Courts or dispute bodies with appropriate jurisdiction may apply depending on your location and the nature of the dispute.
Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date. Terms in force at the time of purchase generally apply to that purchase unless a change is required by law or is clearly beneficial to the customer.
11. Contact us
If you have questions about these Terms, an order, license delivery, exchange eligibility, installation support, or customer account access, contact us at the email address below.
Email us: [email protected]
